1. Update Your Browser
Before you try anything with your browser, find out which browser and version you're using by going to whatbrowser.org. Once you go there, make sure you have the most current version of your browser.
2. Refresh Your Browser Window
One of the first things you might want to try when video is not playing is to refresh your browser. In most browsers there is a button that you can use to refresh, or you can press the F5 key, or CMD + R.
3. Update Adobe Flash Player
Some videos on our site are streamed through Adobe Flash Player. Make sure that you have the latest version of the plug-in for the best playback experience. You can ensure that you have the most up to date version of Flash Player here.
- Open Chrome Settings, then Advanced
- Under Privacy and Security, click on Content Settings
- Click on Cookies
- Make sure Allow sites to save and read cookie data is enabled
- Make sure Block third-party cookies is not enabled
- Go to Preferences in the drop-down menu
- Click Privacy in the top panel
- Under Block Cookies, select the option Never
6. Clear Your Cache & Cookies
Cookies are files created by websites you’ve visited. Your browser’s cache is a place reserved for storing specific information about the sites you've visited. Both your cache and cookies make browsing and loading pages faster and easier.
Sometimes these require resetting and clearing to force your browser to get up to date information about the sites you visit. Follow this link to get a helpful step-by-step demo on how to clear your browser cache and cookies.